Terms of use
Sales TermsandConditions
The products and services provided by this website to you ("Customer") are subject to your acceptance of all terms, conditions, policies, and notices set forth herein by us (Yunnan Tuyang Import and Export Trading Co., Ltd. & VASTAI LIMITED, with its registered address at Room 602, 6th Floor, Kai Yue Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, HongKong SAR).
1. Overview
1.1 What do these Terms cover?
These terms and conditions("Terms"), together with the policies expressly referred to herein, govern your purchase of tea products ("Tea") through the website of Yunnan Tuyang Import and Export Trading Co., Ltd. ("Website"). As the seller, we will enter into a sales contract ("Contract") with you for the Tea in accordance with these Terms,which is formed upon your confirmation of the purchase and completion of payment.
2. Purchase Eligibility and Product Description
2.1 Purchase Requirements
You must be over 18 years of age to purchase Tea through the Website.By placing an order,you represent and warrant that you have reached the legal age for purchase and thatall information provided (including name, contact details, delivery address, etc.) is true, accurate, and complete.
2.2 Product Information and Quality
All Tea displayed on the Website is authentic, with truthful descriptions of its type, origin, specifications, packaging, etc. Tea products include single-variety teas and limited-edition sets, all accompanied byvalid quality inspection certificates or origin statements. If you have any questions about product information, please consult our customer service channel.
3. Orders andPayments
3.1 Order Processing
• All orders will be reviewed within 1-2 working days (Monday to Friday, excluding statutory holidays). Orders placed on weekends or holidays will be processed on the next working day.
• After order confirmation, you will receive an email containing order details and logistics tracking information (where applicable). Processing times may be extended during promotional events or peak periods, and we will inform you of progress via in-site messages or text messages.
3.2 PaymentMethods
You may complete payment sthrough the online payment methods supported by the Website (such as credit cards, debit cards, third-party payment platforms, etc.). All payment information is protected by encryption technology, and we will not store your sensitive payment details.
Order amounts are displayed in RMB or HKD,subject to the checkout page.
4. Shipping andDelivery
4.1 Shipping Methods and Timelines
Weoffer thefollowing shipping services, with timelines calculated in working days (excluding weekends and holidays):
• Standard Shipping: Delivery within 5-7 working days after order review.
• Expedited Shipping: Delivery within 2-3 working days after order review (additional expedited fees apply).
• Express Shipping: Delivery within 1 working day after order review (limited to working days, excluding certain regions).
Note: Delivery times for international orders are subject to customs clearance at the destination, with specific timelines based on logistics tracking information.
4.2 Shipping Fees andDuties
• Shipping fees are calculated based on the shipping method, order amount, anddelivery address: Domestic orders over a specified amount enjoy free standard shipping (specific amount as shown on the checkout page);international orders are subject to additional duties, taxes, or other fees imposed by the destination customs, which are borne by you.
• Weshall notbeliable for delivery delays caused by inaccurate delivery addresses provided byyouorfailure to cooperate with customs clearance in a timely manner.
5. Returns andAfter-Sales Service
5.1 Return Policy
• If you change your mind for personalreasons, you may apply for are turnwithin7natural days of receiving the Tea, and wewill bear the one-wayshippingfee for domestic returns (provided the product remains unopened in its original packaging with all accessories intact).
• If the Tea has quality issues (such as spoilage, damaged packaging, etc.), please contact customer service within 48 hours of receipt and provide photo or video evidence, and wewill provide a free replacement or refund.
• International orders and customized products are not eligible for no-reason returns, unless the product itself has quality issues.
5.2 After-Sales Guarantee
We promise to provide free return or exchange services for any non-human-induced quality issues with Tea within the shelf life. If the product is damaged during shipping, please retain the complete packaging andlogistics documents, and wewill assist you in claiming compensation from thelogistics company.
6. Intellectual Property and User Conduct
6.1 Intellectual Property
All content on the Website (including but not limited to text, images, videos, product designs, etc.) is protected by intellectual property rights owned by us or third-party right holders. You maynot (without our prior written permission) reproduce, distribute, or use such content for commercial purposes.
6.2 User Obligations
Whe nusing the Website,you shall not engage in any conduct violating laws or regulations, nor use the Website for fraud, harassment, or other activities that damage our rights and interests. If your conduct causes losses to us, we reserve the right to pursue legal liability.
7. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Hong Kong Special Administrative Region.If a dispute arises between you andus,it shall first be resolved through friendly negotiation; if negotiation fails, either party has the right to bring a lawsuit before the courts of the Hong Kong Special Administrative Region.
8. Miscellaneous
We reserve the right to modify these Terms at any time,and material changes will be publicly displayed on the Website. If you continue to use the Website or place orders, you are deemedto have accepted themodified Terms.Forinquiries about the Terms, please contact us via the customer service email TUYANGartifatea@outlook.com.
Thank you fo rchoosing the products of Yunnan Tuyang Import and Export TradingCo.,Ltd.We wish you a pleasant shopping experience!