Distribution information

Transport Policy

This page informs youofthepolicies of Yunnan Tuyang Import and Export Trading Co.,Ltd. & VASTAI LIMITED regarding the collection, use, and disclosure of Personal Information when you use ourService.

Thank you for shopping with us!We are committed to delivering your orders efficiently and quickly. Please take some time to review our shipping policy, which outlines available shipping options, processing times, and other important information.

1. Order Processing

All orders will be processed within 1‒2 working days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will beprocessed on the next business day.

Once your order is processed, you will receive an email confirmation containing tracking information (if applicable). Note that processing times may be slightly longer during peak seasons or sales events.

We strive to keep you informed of any delays.You can check order status through your account or contact our customer service team for assistance.

2. Transportation Modes and Delivery Time

We offer multiple transportation modes to meet your needs. Estimated delivery times are based on workingdays(excluding weekendsandholidays):

-Standard Delivery: Orders will be shipped within 5‒7 working days after processing.

- Urgent Shipment: Orders will be shipped within 2‒3 working daysafter processing.

- Express Delivery: Orders will be shipped within 1 working day after processing (only available onbusiness days).

Note: Delivery times may vary bydestination and carrier. International orders and customs processing may cause additional delays beyond our control.

3. Freight Charges

Shipping fees are calculated at checkout based on:

- Delivery Method: Standard, expedited, or express.

- Order Total: Orders exceeding a certain amount mayqualify for free standard shipping (check checkout pagefor details).

- Destination: Domestic or international location.

4. International Shipping

For international orders, please note:

- Customs Duties and Import Taxes:International orders may be subject to customs duties, taxes, or fees levied by the destination country. These charges are the recipient’s responsibility and are typically collected by the carrier at delivery.

- Delivery Time: Times vary by destination. You will receive tracking information when the order ships.

5. Address Accuracy

To avoiddelays, ensure your delivery address is complete and accurate when placing an order. If you need to change the address after ordering, contact our customer service team immediately. We cannot guarantee address changes after orderprocessing.

6. Lost or DamagedGoods

If your order is lost or damaged during transit, contact us within 7 days of receiving tracking information. We will investigate and work with the carrier to resolve the issue. For damaged items, retain all packaging materials to facilitate claims.

7. Returns and Exchanges

For return or exchange information, visit our return policy page. For shipping-related questions or assistance, contact us at: TUYANG artifatea@outlook.com.

We appreciate yourpatronage and are committed to ensuring your shopping experience.Thank you for choosing us!